Payment
Payment Options All Payments must be made within 7 days of the end of an auction. We prefer PayPal payments (PayPal can be used to make payment by Credit/Debit Cards and Checks). PayPal accepts, Mastercard, Visa, American Express and Discover cards. We also accept cash, personal checks, money orders, or cashier's checks as payment, but these methods may lengthen the amount of time before the item ships. When paying with a personal check, please allow 7 days after receipt for the check to clear. When paying with cash, please send it via registered mail. We are not responsible for lost payments. Payment must be made in US dollars. For payments made by mail, please include shipping address and invoice number. Send payments to: Hale Distribution 348 N. 2nd Street Wormleysburg, PA 17043 Sales Tax We are required to collect 6% sales tax for items purchased for shipment within the state of Pennsylvania.
Shipping
Shipping and Handling Fees We charge an estimation of actual shipping and handling costs and fees. We do offer a combined shipping discount on almost every item we sell. You pay the highest shipping charge for the first item and $1.50 for each additional item. This discount is only available when you pay for all purchases as one payment. Domestic Shipping Whenever possible, we prefer to use The United States Post Office (USPS) Priority Service for all shipping. To save our customers on shipping charges for smaller and lighter items, we occassionally use USPS 1st class postage. We are willing to offer additional shipping methods to accommodate customer requests. We usually ship within two days of receiving your payment. International Shipping Whenever possible, we prefer to use The United States Post Office (USPS) Global Priority Service for all shipping. We are not responsible for any customs charges that may be incurred. If International shipping charges are not specified, please contact us for shipping rates.
Special Order Items
Availability Items marked as special orders are not kept in stock and are subject to availability. Any special order items purchased that are not available or out of stock will be refunded in full. No backorders will be accepted. Shipping Special Order purchases require addtional time for shipping. Please allow 2-3 weeks for delivery of all special order purchases. Custom Orders Buffalo Gap Outfitters has access to thousands of items. If you don't see what you're looking for, please contact us and if we can get it, we will. *Resellers, Ask us about volume discounts!*
Return Policy
Replacements In the event an item purchased is damaged and a suitable replacement is on hand and available, we will be happy to provide a replacement. Unfortunately, this is often not the case, since many of the items we sell are rare, unique, or only available in small quantities. In the event a replacement is not available a refund will be issued. Refund Policy We will refund the purchase price of any item returned to us with 7 days of receipt for any reason, provided the item is in original condition. The cost of shipping is non-refundable.
Customer Service Policy
Customer Service We subscribe to the golden rule, "Treat others the way that you want to be treated." Therefore we make customer service our primary focus. We to hear from our customers via email, so drop us a line and let us know how we're doing. Problems Problems do occur from time to time, but we will always do our best to correct the situation. However, we can't fix problems we don't know about. So, please, contact us and we'll do our best to correct the problem.